This sets out the terms between Coupania (Pty) Ltd and Vendors advertising promotional and/or coupon and/or voucher offerings on, Coupania email lists or smartphone applications.

1. Some basic you should know about these terms of use

1.1. What this document is and who we are: You are reading a legal document which is the agreement between you, the Vendor (whom we refer to as “you”, “your” or the “Vendor” in this document) and us. You are agreeing to the terms of use that appear below, all of which are called the “Agreement”. We are Coupania (Pty) Ltd and we are the operator, owners and contributors of this WebSite and Smartphone App. Coupania (Pty) Ltd is a company registered in South Africa. We refer to ourselves as “Coupania”, “we”, “us” or “our” in this document. The “Buyer” is anyone who purchased and/or downloaded a coupon on our site.

1.2. What we do: We provide a platform including a website Site, mobile applications etc. (collectively “Site”) where local affiliates and other sellers (collectively, “ Vendors”) can list offers for Vouchers, deals, goods, getaways and other products (collectively, “Coupons”). As a platform provider, we help in marketing items on our platform at discounted prices. We provide a venue for Vendors to market value added coupons to prospective buyers. We may also be a Seller. This means that in addition to this Agreement, you may have other contractual relationships with different legal entities when you interact with the Site.

1.3. What are all of the legal relationships? Whatever Item is marketed via the Site and/or smartphone application, will be subject to the terms and conditions of that Vendor. The Vendor is responsible for the sale and for dealing with any claims or any other issue arising out of or in connection with the contract between the vendor and the buyer. All redeeming of vouchers is handled by the Vendor. Coupania is merely a portal between buyer and vendor.  In respect of any Vouchers, neither do we not assume responsibility for any contracts regarding the redemption of a voucher by the buyer.

1.4. What we also do: We may provide a forum to submit or post User Content, as well as send newsletters and other communications.

1.5. Prevention on use: We reserve the right to prevent you from using the Site and the Services (or any part of them).

1.6. What we do not do

  • Coupania does not handle buyer queries pertaining the voucher offering. All queries will be forwarded to the vendor
  • We do not handle—but not limited to—any refunds, returns, unhappiness, complaints. Coupania is an open market place between Vendor and Buyer

1.7 Vendor responsibility

By Accepting these terms, you the Vendor warrants and undertake to

  • Honor the terms of your coupon listed.
  • To handle all client queries that might arise from the sale of the coupon.
  • Keeping track of coupons redeemed, as well as who redeemed them.
  • Notify Coupania immediately when coupons are no longer valid, or limit had been reached.

1.8. What we are responsible for: Nothing in this Agreement shall exclude or limit our Liability for any Liability for (i) fraud; (ii) death or personal injury caused by our negligence; (iii) serious misconduct by us, excluding serious misconduct not conducted by Coupania itself; or (iv) any Liability which cannot be excluded or limited by applicable law. You are obliged to take reasonable steps to avert or reduce damages.

1.9. Categories of loss that we are not responsible for: Notwithstanding Clause 1.9, since we only provide the Site, smartphone application and Services, we are never liable for:

1.9.1. loss of income or revenue;

1.9.2. loss of actual or anticipated profits;

1.9.3. loss of business; or

1.9.4. indirect or consequential loss (and for the avoidance of doubt, we understand the words “consequential loss” to mean “consequential losses whether those losses are foreseeable, known, foreseen or otherwise”).

1.9.5. Any disputes of whatever nature of the products and/or services you offered through Coupania.